This return and exchange policy applies to metal lanterns sold on www.irongleamhold.com and aims to clarify the rules for order returns, exchanges, and after-sales processing.

I. Return Application Conditions
To apply for a return, users must ensure the product meets the following conditions:

  • The application is submitted within 14 days of receipt;
  • The product remains unused and retains its complete packaging and accessories;
  • The product shows no obvious signs of human-caused damage or improper use;
  • Valid order information and relevant supporting documents can be provided.

II. Non-Returnable/Non-Returnable Requests may not be accepted in the following situations:

  • Damage caused by improper personal use;
  • The product has been clearly used or is in a condition that affects resale;
  • The return/exchange application period has expired;
  • Delivery problems caused by incorrect receiving information.

III. Return Process
Users must first contact customer service to submit an application, explaining the order information and the problem. After approval, return instructions and subsequent processing procedures will be provided.

IV. Exchange Policy
If the product is damaged, missing, or has obvious quality problems during transportation, an exchange can be requested. After confirmation, we will arrange for a replacement of the same or equivalent product.

V. Refund Policy
Refunds will be processed after the returned goods have been confirmed and inspected. Refunds will be returned to the original payment account; the specific arrival time depends on the payment channel.

VI. Shipping Costs
For returns/exchanges due to product issues, reasonable shipping costs will be borne by this website. For returns/exchanges due to personal reasons, shipping costs are generally borne by the user.

VII. Handling Special Circumstances
In case of logistics delays, customs issues, or force majeure affecting the return/exchange process, the processing time may be extended.

For further assistance, please contact us at www.irongleamhold.com.